Information Technology (IT) Service Delivery Manager
Employment Info
Overview
Languages
English
Education
- Bachelor’s degree
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Direct and control daily operations
- Evaluate daily operations
- Plan and control budget and expenditures
- Plan and organize daily operations
- Recruit staff
- Review operational reports to assess compliance with software and hardware requirements
- Supervise staff
- Train staff
- Establish and implement policies and procedures for information systems
- Meet with clients to discuss system requirements, specifications, costs and timelines
- Manage incidents
- Consult with clients after sale to provide ongoing support
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Internet of things (IoT)
- Desktop applications
- Enterprise Applications Integration (EAI)
- Networking hardware
- Networking security
- Networking software
- Wireless networks
- Information Technology Infrastructure Library (ITIL)
- Linux
- Desktop publishing software
Area of work experience
- Design
- Project implementation
- Information technology (IT) service delivery
- Management
- Quality assurance or control
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Large caseload
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Reliability
- Team player
- Proactive
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